Privacy & Cookie Policy

Due to the upcoming changes in the General Data Protection Register (‘GDPR’) from the 25th May 2018, we are legally required to inform you of the following and obtain your permission to store necessary information about you.

Our ‘Privacy & Cookie Policy’ below explains how we use any personal information collected about you:

Solvetech Support – Privacy & Cookie Policy

Solvetech Support is an independent company and not part of a group or chain. This privacy policy explains how we use any personal information collected about you.

What information do we collect about you? We collect and store information about you when you register with us to use our services by generating a unique data entry in our secure database. Information is not held, nor is a data entry generated if you express interest or contact us for a quote or to ask questions.

Our job management system requires:

  1. Personal information including:
    1. Your full name
    2. Your home address
    3. Your email address
    4. A contact number

We can not proceed with booking any form of appointment without obtaining these details. Client data is archived when our services have not been used by you for over 36 months, we hold full names and home addresses for 5 years for our financial accounts.

How will we use this information? We use this information to generate appointments, invoices, receipts, and in our financial accounts.

How is this information stored? All customer information is stored within secure data centres which are GDPR compliant.

Is this information shared? The only organisations your information is shared with are secure systems for customer record retention and our secure accounts system.

We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.

Access to your information and correction: You have the right to request a copy of the information we hold about you at any time. This can be done by emailing us at contact@solvetechsupport.co.uk and we will provide this information free of charge within 30 days.

You have the right to withdraw consent on the information we hold, that is not a legal requirement, at any time, this can be done by emailing us at contact@solvetechsupport.co.uk.

We want to make sure our records are up to date and correct, you may ask us to correct or remove any of your personal information you think is inaccurate by emailing us at contact@solvetechsupport.co.uk.

Marketing: We do not sell your information to other parties. We do use the information to contact our clients via email, phone or mail with newsletters, surveys, or updates or changes to our services. You can opt in to this service when you register a booking.

Cookies: This website may place and access certain first party cookies on your computer. We use cookies to improve your experience of using the website and to improve our services to you. We choose our cookies carefully and do what we can to make sure that your privacy is protected and respected at all time.

Cookies permission: By staying on this website, you are giving permission to place cookies on your computer. If you do not wish for this to happen, please leave the website or use tools provided by your internet browser to disable cookies. If cookies are disabled, certain features of the website may not function fully or as intended.

Analytic Services: Google and other services analyse our website all the time and we use that information to help our business. The data they collect includes things like who visits the website, where they are located, how long they stay on the website, what pages they visit and so on. These statistics help us to understand how users use our website which helps us to improve the services we offer.

If you do not wish for this to happen, please leave the website or use tools provided by your internet browser to disable cookies. If cookies are disabled, certain features of the website may not function fully as or intended.

Changes to our privacy policy: We keep our privacy policy up to date and any changes will be made on this page. This page was last updated on  20th May 2018.